Currently we are Looking for Fresh Engineers for IT Tech support with aCMMil5 company.
Currently we are having the following requirement for 2008/2009/2010 passed out.
Immediate Opportunity for Aspiring innovativeBE/B.Tech/BSCCS/BCA/MCA/MSCIT
Grad uates (without any backlogs) with a CMMi L5 Client!!!
Exp: 0.6 to 2 Years OR Fresher also can apply
Location : Chennai
Job Role: IT Tech Support
Technology Platform: Windows XP, Outlook, Midrange platform.
Essential Skills / Aptitude: - Good interpersonal and communication skills
- Should have COMPLETED an Engineering graduation.
- Should be willing to gives us a COMMITMENT (agreement) with us for at least 1 year.
- Must be detail oriented, highly organized and able to handle a variety of tasks in an efficient manner.
- Strong ethics, loyalty and genuine concern for the needs of others
- Familiarity with hardware/software components and terminology.
- Experience analyzing hardware and software problems and making a diagnosis quickly
- Strong customer service background, ability to work in a team environment, enjoy working with people
- Self Learner / Quick Learner
- Demonstrated customer service skills
- Adherence to the specified standards of Quality and Audit / Risk requirements
- Coordinating with various support functions for quicker resolution of incidents/requests reported.
Key Responsibilities:
- Receive IT related incidents or requests from customers through Voice and non-voice channels.
- Diagnose and attempt basic trouble shooting steps to resolve the problems.
- Escalate to the Level II or Level III wherever required.
- Maintain customer service skills by following the agreed KPIs on Incident documentation and Communication.
- Work as part of a team providing coverage on a 7 day a week, 24 hour per day (24/7) basis
- Adhere to problem management processes for accurate escalation and problem assignments.
- Take End to End ownership of Technology incidents and Requests in order to resolve them within agreed objectives and to the satisfaction of customers
- Identify and highlight to the appropriate authority any service concern or improvement opportunity
- Expected to meet or exceed key measures and objectives of your role.
- Ensure performance, productivity, skill and quality in line with the expectations
- Develop understanding of ITSC business solution and seek out improvement opportunities
- Upholding the Values of the Group and Company at all times and Compliance with all applicable Rules/ Regulations and Company and Group Policies.
- Adherence to the specified standards of Quality and Audit / Risk requirements
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Company Details |
Company Name | Maples ESM Technologies Pvt Ltd |
Company Profile | Maples ESM Technologies is focused on Enterprise Solutions. Our Consulting Practice includes Enterprise Systems Management (ESM) and Enterprise Application Development and Integration. Maples ESM Technologies offers consulting services with a huge in-house talent pool. The training division acts as a feeder to the consulting organization, there by ensuring a steady & high quality supply of professionals. In addition, Maples has a strong recruitment arm for sourcing technologists with the right skills for key client engagements. Do visit our site to know more about us. www.maplesesm.com |
Candidate Details |
Experience | 0.6-2 Years |
Reference | IT Tech Support |
Keyword | freshers, opening, software, engineer |
Location | Chennai |
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Deadline | |
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Address Information |
Contact Name | Vijayalakshmi.M |
Address: | Name: Vijayalakshmi.M
Maples ESM Technologies Ltd
Email : vijayalakshmi.mmaplesesm.com
Reference : |
City | Location -> Chennai |
States & Union Territories | State & Union Territories -> Tamil Nadu |
How To Apply |
Apply Details | Email : vijayalakshmi.m maplesesm.com |
Apply Email | vijayalakshmi.mmaplesesm.com |
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